Customer Service Representative

Bellair Charters/Airporter Shuttle is a fast-paced, growing company who is seeking career minded individuals to join our team of professionals. We hire dedicated, hard-working people who are positive problem solvers, compassionate customer service representatives, and team players. On-the-job training and many opportunities for advancement are available.

This position works out of the Burlington, WA, Airporter Shuttle Office. Candidates for 30+ hours a week, 10 hour days – 4 days a week – with early mornings, nights and weekend shifts availability desired.

JOB FUNCTIONS

• Schedule and book reservations by telephone for Bellair Charters/ Airporter Shuttle, Grape Line, Gold Line, and Bellair Tours
• Respond to customer emails
• Greeting and assist walk-in customers
• Assist with checking customers into buses and directing customers to the correct locations
• Assist with office janitorial/maintenance services as requested

REQUIREMENTS

• Strong customer service skills
• Attention to details
• Professional attitude and attire at all times
• Excellent written and clear verbal communications
• Ability to handle information confidentially
• Experience with Excel and Microsoft Word is preferred
• Ability to multi-task in a fast-paced environment
• Ability to go up & down stairs multiple times a day
• Ability to preform janitorial duties throughout the day, in winter possibly shovel snow
• Willing to work nights & weekends
• Work 10 hour shifts

COMPENSATION

• $19.75 to $21.00 (Training Wage – $19.00)
• Raises are based on skills acquired and demonstrated rather than hours worked, or seniority
• The company contributes 75% of all healthcare benefits after a 60-day probationary period for full-time employees who average 30 hours.
  • Health Insurance, Dental Insurance, Sick Pay, Paid Time Off, Select Paid Holidays, Shuttle Tickets for Friends and Family, Employee Discounts on Tours

WORK ENVIRONMENT

Bellair is a bustling company with multiple things going on at one time. Being able to focus on one’s tasks in the midst of distractions, handle stress well, and work together as a team to problem solve and provide excellent customer service is required.

SCHEDULE/LOCATION

• Full time (30+ hours a week)
• The Burlington Charter / Airporter Shuttle Office is open seven days a week from 5:30 AM until 10:00 PM.
• Location – 844 S. Alder St., Burlington, WA

Employee Equal Opportunity Commission Statement:

Bellair Charters / Airporter Shuttle is an equal opportunity employer. Under anti-discrimination law, this policy’s purpose is to effectuate these principles and mandates. Bellair Charters / Airporter Shuttle prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.